service level agreement
This Web Hosting Agreement (this “Agreement”) is between computerjazz.net, a registered business formed under the laws of the State of Victoria with its principal office at 1 Monash Street, Sunshine. Victoria, Australia and the person (individual or legal person) or company who completes a computerjazz.net's service order and set up form (the “Order”) incorporating this Agreement by reference signs up for computerjazz.net web hosting services (“Customer”). This Agreement governs Customer’s use of computerjazz.net's web hosting services.
Disclaimer of Warranties
Limitation of Damages
Suspension of Services/Termination
Request for Customer Information
Back Up Copy
Subject to the terms of this Agreement, and contingent on Customer’s satisfaction of computerjazz.net’s credit approval requirements, computerjazz.net agrees to provide the web hosting services described in the Order for the fees stated in the Order.
The initial service term of the Agreement shall begin on the date that computerjazz.net generates an e-mail message to Customer announcing the activation of the Customer’s account (the “Service Commencement Date”) and shall continue for the number of months stated in the Order (the “Initial Term”). Upon expiration of the Initial Term, this Agreement shall automatically renew for up to three successive renewal terms of the same length as the Initial Term (each a “Renewal Term”) unlessl computerjazz.net or Customer provides the other with written notice of non-renewal at least thirty (30) days prior to the expiration of the Initial Term or then-current Renewal Term, as applicable. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the “Term.”
Fees are payable in advance on the first day of each billing cycle. Customer’s billing cycle shall be monthly or annually as indicated on the Order, beginning on the Service Commencement Date. computerjazz.net may require payment for the first billing cycle before beginning service. If the Order provides for credit/debit card billing, Customer authorizes computerjazz.net to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the Term of this Agreement; otherwise computerjazz.net will invoice Customer via electronic mail to the Primary Customer Contact listed on the Order. Invoiced fees may be issued on or before the 1st day of each billing cycle, and the fees shall be due on the 14th day following invoice date, but in no event earlier than the first day of each billing cycle.
Payments must be made in Australian dollars. Customer is responsible for providing computerjazz.net with changes to billing information (such as credit card expiration, change in billing address) At its option, computerjazz.net may accrue charges to be made to a credit/debit card until such charges exceed $10.00. computerjazz.net may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum non-usurious rate under applicable law. computerjazz.net may suspend the service without notice if payment for the service is overdue. Fees not disputed within sixty (60) days of due date are conclusively deemed accurate. Customer agrees to pay computerjazz.net’s reasonable reinstatement fee following a suspension of service for non-payment, and to pay computerjazz.net’s reasonable costs of collection of overdue amounts, including collection agency fees, attorney fees and court costs.
(b) Fee Increases
At computerjazz.net's request Customer shall remit to computerjazz.net GST imposed on the provision of the services (but not in the nature of an income tax on computerjazz.net), regardless of whether computerjazz.net fails to collect the tax at the time the related services are provided.
Customer acknowledges that the amount of the fee for the service is based on Customer’s agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event computerjazz.net terminates the Agreement for Customer’s breach of the Agreement in accordance with Section 9 (Termination), or Customer terminates the service other than in accordance with Section 9 (Termination) for computerjazz.net’s breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement.
Customer agrees to use the service in compliance with applicable law and computerjazz.net’s Acceptable Use Policy posted at http://www.computerjazz.net/aup (the AUP), which is hereby incorporated by reference in this Agreement. Customer agrees that computerjazz.net may, in its reasonable commercial judgment consistent with industry standards, amend the AUP from time to time to further detail or describe reasonable restrictions and conditions on Customer’s use of the Services. Amendments to the AUP are effective on the earlier of computerjazz.net’s notice to Customer that an amendment has been made, or the first day of any Renewal Term that begins subsequent to the amendment. Customer agrees to cooperate with computerjazz.net’s reasonable investigation of any suspected violation of the AUP. In the event of a dispute between computerjazz.net and Customer regarding the interpretation of the AUP, computerjazz.net’s commercially reasonable interpretation of the AUP shall govern.
Customer represents and warrants to computerjazz.net that the information he, she or it has provided and will provide to computerjazz.net for purposes of establishing and maintaining the service is accurate. If Customer is an individual, Customer represents and warrants to computerjazz.net that he or she is at least 18 years of age. computerjazz.net may rely on the instructions of the person listed as the Primary Customer Contact on the Order with regard to Customer’s account until Customer has provided a written notice changing the Primary Customer Contract.
Customer agrees to indemnify and hold harmless computerjazz.net, computerjazz.net’s affiliates, and each of their respective officers, directors, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer’s services in violation of applicable law or the AUP by Customer or any person using Customer’s log on information, regardless of whether such person has been authorized to use the services by Customer.
COMPUTERJAZZ.NET DOES NOT WARRANT OR REPRESENT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. TO THE EXTENT PERMITTED BY APPLICABLE LAW COMPUTERJAZZ.NET DISCLAIMS ANY AND ALL WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL SERVICES ARE PROVIDED ON AN “AS IS” BASIS.
NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, OR FOR DAMAGES THAT COULD HAVE BEEN AVOIDED BY THE USE OF REASONABLE DILIGENCE, ARISING IN CONNECTION WITH THE AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OR SHOULD BE AWARE OF THE POSSIBILIY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY, THE MAXIMUM AGGREGATE LIABILITY OF COMPUTERJAZZ.NET AND ANY OF ITS EMPLOYEES, AGENTS OR AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH OF CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL BE A PAYMENT OF MONEY NOT TO EXCEED THE AMOUNT PAYABLE BY CUSTOMER FOR THREE MONTHS OF SERVICE.
(a) Suspension of Service
Customer agrees that computerjazz.net may suspend services to Customer without notice and without liability if: (i) computerjazz.net reasonably believes that the services are being used in violation of the AUP; (ii) Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP; (iii) computerjazz.net reasonably believes that the suspension of service is necessary to protect its network or its other customers, or (iv) as requested by a law enforcement or regulatory agency. Customer shall pay computerjazz.net’s reasonable reinstatement fee if service is reinstituted following a suspension of service under this subsection.
The Agreement may be terminated by Customer prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if computerjazz.net fails in a material way to provide the service in accordance with the terms of the Agreement and does not cure the failure within ten (10) days of Customer’s written notice describing the failure in reasonable detail. The Agreement may be terminated by computerjazz.net prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows: (i) upon ten (10) days notice if Customer is overdue on the payment of any amount due under the Agreement; (ii) Customer materially violates any other provision of the Agreement, including the AUP, and fails to cure the violation within thirty (30) days of a written notice from computerjazz.net describing the violation in reasonable detail; (iii) upon one (1) days notice if Customer’s Service is used in violation of a material term of the AUP more than once, or (iv) upon one (1) days notice if Customer violates Section 5 (Customer Information) of this Agreement. Either party may terminate this agreement upon ten (10) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.
for Customer Information
Customer agrees that computerjazz.net may, without notice to Customer, (i) report to the appropriate authorities any conduct by Customer or any of Customer’s customers or end users that computerjazz.net believes violates applicable law, and (ii) provide any information that it has about Customer or any of its customers or end users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.
Customer agrees to maintain a current copy of all content hosted by computerjazz.net nothwithstanding any agreement by computerjazz.net to provide back up services.
to computerjazz.net’s Network
Upgrades and other changes in computerjazz.net’s network, including, but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customer’s hosted content and/or applications. computerjazz.net reserves the right to change its network in its commercially reasonable discretion, and computerjazz.net shall not be liable for any resulting harm to Customer.
Notices to computerjazz.net under the Agreement shall be given via electronic mail to the e-mail address posted for customer support at www.computerjazz.net/support Notices to Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order. Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered. Customer may change his, her or its notice address by a notice given in accordance with this Section.
computerjazz.net shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond computerjazz.net’s control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.
The Agreement shall be governed by the laws of the State of Victoria, exclusive of its choice of law principles, and the laws of Australia, as applicable. The Agreement shall not be governed by the United Nations Convention on the International Sale of Goods. EXCLUSIVE VENUE FOR ALL DISPUTES ARISING OUT OF OR RELATING TO THE AGREEMENT SHALL BE THE STATE AND FEDERAL COURTS IN VICTORIA, AUSTRALIA, AND EACH PARTY AGREES NOT TO DISPUTE SUCH PERSONAL JURISDICTION AND WAIVES ALL OBJECTIONS THERETO.
Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property. Neither party may use the other party’s name or trade mark without the other party’s prior written consent. The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be agent of the other. Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. This Agreement may be amended only by a formal written agreement signed by both parties. The terms on Customer’s purchase order or other business forms are not binding on computerjazz.net unless they are expressly incorporated into a formal written agreement signed by both parties. A party’s failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party’s rights with respect to that provision or any other provision of the Agreement. A party’s waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. The following provisions will survive expiration or termination of the Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. There are no third party beneficiaries to the Agreement. Neither insurers nor the customers of resellers are third party beneficiaries to the Agreement. Customer may not transfer the Agreement without computerjazz.net’s prior written consent. computerjazz.net’s approval for assignment is contingent on the assignee meeting computerjazz.net’s credit approval criteria. computerjazz.net may assign the Agreement in whole or in part.
17. Refund Policy
We offer a 30-day, no questions asked, full money-back guarantee on all hosting plans. SHould you change your mind about using our hosting services just let us know and we will refund your initial hosting payment.
18. Uptime Guarantee
computerjazz.net understands that web and email are critical to most enterprises. We aim for 100% uptime and knowing that we consistently meet this goal we guarantee 99.9% uptime for all hosting accounts. Should our hosting services or network fail to meet this 99.9% uptime guarantee in any month we will, on your written request, credit your account for the dollar value amount equivalent to one month of your hosting fee. (Subject to validation of actual downtime)
19. Exceptions To Our Uptime Guarantee
Customers shall not receive credits under this guarantee for any downtime associated with:
(a) If the downtime is due to any event beyond computerjazz.net's control including and without limitation, significant failure of a portion of the power grid, significant failure of the internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labour action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.
(b) Emergency maintenance, scheduled maintenance and system upgrades.
(c) Domain Name System (DNS) problems outside of the control of computerjazz.net
(d) Client difficulties with their internal network or internet connection including VPN, FTP, POP, IMAP, or SMTP setup.
(e) Customer acts or omissions (or acts or omissions of third party consultants or firms engaged by the client) including, without limitation, faulty website coding, negligence, willful misconduct, or use of the Services in breach of computerjazz.net's AUP.
(f) Problems on the internet beyond computerjazz.net control that prohibit access to your account including Denial Of Service attacks.
(g) Browser caching, DNS caching, ISP caching, or other caching mechanisms that may make it appear that your website is down even though it is still accesable to the rest of the world.
This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supercedes and replace any prior understanding or communication, written or oral.